We write with pleasure to tell you what a wonderful job Victoria Lorusso did in our recent purchase at 13514 Touchstone Pl. in Eastpointe. Victoria was recommended by friends who presently reside at Eastpointe.
First, she spend considerable time via phone teaching us the history and real estate economics at Eastpointe. We were reassured that she actually lived within a community we were interested in and was obviously so knowledgeable. We researched the real estate inventory on your website she forwarded by email.
Next, we chose to fly down to meet with Victoria who showed us multiple properties in a time efficient manner. Victoria was astute in rapidly assessing our wants and needs. She was so efficient once she got to know our desires showing us limited homes in your inventory.
When we became interested in the Touchstone Pl home but had concerns on structural improvement, Victoria was innovative in inviting a contractor with rehab experience at Eastpointe to meet with us at the property. We were so pleased that Victoria used her own expertise in making valuable suggestions on rehab options; so that we obtained great ideas from both Victoria and the contractor. She also researched the age of the roof. Based on that roof information and cost estimates to rehab this home, we decided on our bid for the property. Victoria then went to work behind the scenes to negotiate a great purchase price for us.
Once our contract was signed, Victoria facilitated our engineering inspection and continued to provide us with support including references for utility, plumbing, settlement issues, and other professional support we have required.
Even after her real estate commitment ended, Victoria invited us to attend a social event at the club so that she could introduce us to Eastpointe members.
We have dealt with several real estate professionals in the Northeast over many years. Without doubt, Victoria Lorusso is the most competent and helpful realtor we have ever dealt with. She went out of her way to make this home purchase a positive experience for us. We wanted you to know how special she is!
Anne R. Cogen/Frederick C. Cogen, M.D.